Bastide Help Center home page
Contact Us
  1. Bastide
  2. Frequently Asked Questions

Frequently Asked Questions

Products

  • Where can I find a product that's been discontinued?
  • Where can I buy Bastide products?
  • How can I try the products or smell the scents?
  • How "clean" and "safe" are your products?
  • Where are the products made?
  • Are the products safe for sensitive skin?
See all 12 articles

My Account

  • How do I access my account?
  • How can I sign up for the Bastide list?

Ordering Online

  • How can I track my order?
  • How can I change or cancel my order?
  • How can I use my promotional code?

Questions on an Existing Order

  • Can I change or cancel my order once it's placed?

Shipping

  • What shipping methods do you offer?
  • What are the Holiday Shipping time frames?
  • How can I change my address and reroute my package?
  • Where do you ship?
  • Do you ship to PO boxes?

Pricing & Availability

  • When is my credit card charged for the purchase amount?

Gift Cards

  • I want to gift someone Bastide but let then choose their products. How can I buy a gift card?
  • How do I redeem my gift card?

Careers

  • Jobs at Bastide

Return & Exchange Policy

  • What's the return policy?
  • Can I return my purchase from online in a physical store?
Bastide
Français