Frequently Asked Questions

Products

• Where can I find a product that's been discontinued?
• Where can I buy Bastide products?
• How can I try the products or smell the scents?
• How "clean" and "safe" are your products?
• Where are the products made?
• Are the products safe for sensitive skin?

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My Account

• How do I access my account?
• How can I sign up for the Bastide list?

Ordering Online

• How can I track my order?
• How can I change or cancel my order?
• How can I use my promotional code?

Questions on an Existing Order

• Can I change or cancel my order once it's placed?

Shipping

• What shipping methods do you offer?
• How can I change my address and reroute my package?
• Where do you ship?
• Do you ship to PO boxes?

Pricing & Availability

• When is my credit card charged for the purchase amount?

Gift Cards

• I want to gift someone Bastide but let then choose their products. How can I buy a gift card?
• How do I redeem my gift card?

Careers

• Jobs at Bastide

Return & Exchange Policy

• What's the return policy?
• How do I return an item?
• Can I return my purchase from online in a physical store?